Last Updated: January 19, 2026
Operated by: JG ECOM LTD (Company No. 16443007)
Address: 275, New North Road, London N1 7AA, United Kingdom
Email: support@invoux.com
Phone: +44 7457 423239 (UK) / 07457 423239
Customer Service Hours: Mon–Fri, 09:00–18:00 (UK time)
We deliver exclusively to valid addresses within the United Kingdom (GB). We do not ship to other countries or territories.
All orders qualify for free shipping. No minimum spend is required.
Orders placed before 3:00 PM (UK time) are processed starting the same business day. Orders placed after 3:00 PM are processed starting the next business day.
Our handling time is 1–3 business days (Monday–Friday). Handling time is the period between order confirmation and when the parcel is handed to the carrier.
Our transit time is 1–7 business days (Monday–Friday) after dispatch. Transit time is the period the carrier takes to deliver the parcel to your address.
Total delivery time is 2–10 business days, calculated as handling (1–3) + transit (1–7), excluding weekends and public holidays.
Where tracking is available, your tracking number will be sent by email so you can monitor delivery progress.
Please ensure that you provide a complete and accurate address at checkout. If a parcel is returned due to an incorrect or incomplete address provided by the customer, additional costs may apply to resend the order.
External factors such as severe weather, strikes, carrier disruptions, or peak demand may affect delivery times. If your order has not arrived within the stated timeframe, please contact us at support@invoux.com.
