Last Updated: January 19, 2026
INVOUX is operated by JG ECOM LTD (Company No. 16443007).
Business Address: 275, New North Road, London N1 7AA, United Kingdom
Customer Support Email: support@invoux.com
Phone (UK): +44 7457 423239 (or 07457 423239)
Customer Service Hours: Monday to Friday, 09:00–18:00 (UK time)
By accessing invoux.com or placing an order through invoux.com, you agree to the terms below.
When you place an order on invoux.com, you are purchasing from INVOUX (JG ECOM LTD). INVOUX is responsible for customer support, order processing, delivery support, returns, exchanges, and refunds according to the policies published on invoux.com.
All products sold on invoux.com are offered subject to availability. Product images are for illustration; colour and appearance may vary depending on screen settings. Product information is presented as accurately as possible.
Prices on invoux.com are displayed in GBP (£) unless clearly stated otherwise. The total amount payable is shown at checkout before payment is confirmed.
If an obvious pricing or listing error occurs, INVOUX may cancel the order and refund any amount paid.
Payments are processed through secure checkout. The available payment methods are displayed at checkout. INVOUX does not store full payment card details.
After checkout, an order confirmation email is sent to the email address provided. INVOUX may cancel an order if it cannot be fulfilled due to stock unavailability, suspected fraud, or a pricing/listing error. If an order is cancelled after payment has been captured, the payment will be refunded to the original payment method.
INVOUX delivers exclusively to valid addresses within the United Kingdom (GB). Orders are not shipped to other countries or territories.
Delivery estimates are stated on invoux.com and in the Shipping Policy. INVOUX’s current delivery estimate for the United Kingdom is 2–10 business days, which includes handling and transit time and excludes weekends and UK public holidays.
Shipping details are governed by the Shipping Policy available at:
https://invoux.com/policies/shipping-policy
Customers are responsible for providing a complete and accurate delivery address at checkout. If a parcel is returned due to an incorrect or incomplete address provided by the customer, additional costs may apply to resend the order.
Returns, refunds, and exchanges are governed by the Returns & Refunds Policy published on invoux.com:
https://invoux.com/policies/refund-policy
Summary of the policy terms (the policy page prevails):
Returns are accepted for defective and non-defective products.
Products must be returned new only: unworn, unused, with tags, and in original packaging.
Return window: 30 days from delivery.
Return method: by mail.
Return label: free download & print (provided after approval).
Restocking fees: no cost.
Exchanges: accepted, subject to stock availability.
Refund processing time: 10 days after the returned item is received and inspected.
INVOUX does not sell gift cards.
INVOUX may offer promotions from time to time. Unless clearly stated otherwise, promotional items follow the same returns and refunds rules as regular-priced items.
All content on invoux.com (including product images, text, branding, logos, and design elements) is owned by or licensed to INVOUX and may not be copied or used without prior written permission.
Use of invoux.com for unlawful activity, fraud, unauthorised access, or interference with website functionality is prohibited.
INVOUX provides invoux.com and its services on an “as available” basis. Nothing in these terms limits liability where it would be unlawful to do so, including for fraud or for death or personal injury caused by negligence. Statutory consumer rights remain unaffected.
How INVOUX collects and uses personal information is explained in the Privacy Policy available at:
https://invoux.com/policies/privacy-policy
These terms are governed by the laws of England and Wales, and disputes will be handled by the courts of England and Wales, except where mandatory consumer protections apply.
For questions about orders, delivery, returns, refunds, exchanges, or these terms:
Email: support@invoux.com
Phone: +44 7457 423239
Hours: Monday to Friday, 09:00–18:00 (UK time)
