Invoux Marenzo Merino Turtleneck Sweater

Last Updated: January 19, 2026
Operated by: JG ECOM LTD (Company No. 16443007)
Address: 275, New North Road, London N1 7AA, United Kingdom
Email: support@invoux.com
Phone: +44 7457 423239 (UK) / 07457 423239
Customer Service Hours: Mon–Fri, 09:00–18:00 (UK time)

Coverage (United Kingdom)

This Returns & Refunds Policy applies to orders delivered within the United Kingdom (GB) only.

Returns (defective and non-defective)

We accept returns for both defective and non-defective products.

Product condition (New only)

Returned items must be new only — unworn, unused, with tags attached, and in the original packaging, with proof of purchase (order number/receipt).

Return window (30 days)

You have 30 days after receiving your item to request a return.

Return method (By mail)

All returns are made by mail.

Return label (Download & print — Free)

If your return is approved, we will email you a free return shipping label (download & print) and instructions on how to send your parcel.

Items sent back without first requesting a return will not be accepted.

Restocking fees

We charge no restocking fees.

Exchanges (accepted)

We accept exchanges within the 30-day return window, subject to stock availability. To request an exchange, contact support@invoux.com with your order number and the item/size you want.

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Refund processing time (10 days)

Once we receive and inspect your return, we will notify you of approval. If approved, you will be refunded to your original payment method within 10 days.

Please note: your bank or card issuer may take additional time to post the refund after it is issued.

Contact

To start a return or ask any questions, contact support@invoux.com.

Delivery area

We deliver exclusively to valid addresses within the United Kingdom (GB). We do not ship to other countries or territories.

Shipping cost

All orders qualify for free shipping. No minimum spend is required.

Order cut-off time

Orders placed before 3:00 PM (UK time) are processed starting the same business day. Orders placed after 3:00 PM are processed starting the next business day.

Handling time (order processing)

Our handling time is 1–3 business days (Monday–Friday). Handling time is the period between order confirmation and when the parcel is handed to the carrier.

Transit time (delivery)

Our transit time is 1–7 business days (Monday–Friday) after dispatch. Transit time is the period the carrier takes to deliver the parcel to your address.

Total delivery time (2–10 business days)

Total delivery time is 2–10 business days, calculated as handling (1–3) + transit (1–7), excluding weekends and public holidays.

Tracking

Where tracking is available, your tracking number will be sent by email so you can monitor delivery progress.

Delivery address accuracy

Please ensure that you provide a complete and accurate address at checkout. If a parcel is returned due to an incorrect or incomplete address provided by the customer, additional costs may apply to resend the order.

Delays and exceptional circumstances

External factors such as severe weather, strikes, carrier disruptions, or peak demand may affect delivery times. If your order has not arrived within the stated timeframe, please contact us at support@invoux.com.